Customer support
We answer the phone.
Call 717-478-4127 Monday to Saturday 8:00–19:00 ET, or email info@innovatrixprime.sbs any time.
Order help
Check the status of any order placed on this device, or call us with your order number for a full history.
Order status →Damaged or missing item
Tell us within 48 hours of delivery with a photo where possible. We refund or replace the affected line.
Returns & refunds →Delivery windows
Same-day slots close at 2pm ET. Shipping and delivery rules are set out in full in our policy.
Shipping policy →Innovatrix Prime LLC · 4302 Raleigh St, Charlotte, NC 28213 · info@innovatrixprime.sbs · 717-478-4127