Returns & Refunds.

Shelf-stable items

Unopened, undamaged shelf-stable groceries can be returned within 14 days of delivery for a full refund of the item price. Items must be in their original packaging with any seals intact.

Fresh, chilled and frozen items

For food-safety reasons, fresh, chilled and frozen items cannot be returned once delivered. If such an item arrives damaged, out of condition, or past its use-by date, we refund or replace it in full. Report it within 48 hours of delivery.

Damaged, incorrect or missing items

Contact us within 48 hours of delivery with your order number and, where possible, a photo. We refund or replace the affected line at no cost to you, including any shipping paid on that item.

Non-returnable items

• Opened food, beverage or household chemical products, unless faulty.
• Items marked clearance or final sale at the point of purchase.

How to start a return

Email info@innovatrixprime.sbs or call 717-478-4127 with your order number. For local orders we collect the item; for shipped orders we provide a return address. Do not send items back before contacting us.

Refund timing

Approved refunds are issued to the original payment method within 5–10 business days of the returned item being received or the claim being agreed. Shipping charges are refunded only when the whole order is faulty or was sent in error.

Your rights

This policy sits alongside, and does not limit, the rights available to you under North Carolina and federal consumer protection law.